Local staff is working well.  However, governance and policy have room for improvement.  The board needs to stop allowing individual owners to remove healthy landscaping and replace the plats  with concrete. There needs to be a one-time process audit, similar to the annual financial audits.   Utilize technology to convert from paper office to digital office, which will enhance efficiency, save effort, save money, and reduce risk, such as digital bulletin board becoming the repository paper documents.  Digital document storage facilitates disaster recovery.  Formalize competitive bidding for capital projects and ongoing contracts such as landscaping.  Formalized conflict of interest policy.